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Faxing and Data Sovereignty

August 12, 2014

 By Mae Kowalke, TMCnet Contributor

Geographic borders are being respected less and less with each passing year of globalization and the Internet. This has European regulators concerned since not every country requires the same strict privacy standards.

As businesses adopt the cloud for everything from project management to rich communications, where and how data is stored becomes a big concern.

Trying to address some of those data sovereignty issues, last week OpenText announced its European Data Zone for end-to-end cloud fax services.

The OpenText European Data Zone, based in the U.K., now provides OpenText Fax2Mail and OpenText Production Messaging customers with complete fax handling that includes message rendering and processing in addition to delivery of cloud fax messages. Customers concerned about data sovereignty issues can have their accounts provisioned to the European data center to ensure their data is handled entirely within Europe.

“With Internet and cloud-based technology at the heart of OpenText solutions, our customers, especially in European countries, are looking at our data processing and storage in the cloud as a differentiator,” said Matt Hoare, vice president, IX Fax & Messaging for EMEA at OpenText. “The European Data Zone now allows us to offer our cloud-based information exchange services to easily send and receive information, without concerns over data sovereignty.”

For companies based in Europe, data sovereignty-aware services such as that offered by OpenText serve as an early solution to a growing problem.

Most businesses don’t need to worry about data sovereignty, however — at least not yet. In the U.S. this is not as much an issue since regulations are lighter and such restrictions only cause additional hassle for businesses. It remains to be seen if the issue of data sovereignty will come to the shores of the U.S. or not.

Not having to worry about the geography of where data is stored gives businesses more options.

U.S. customers, for instance, have more options when it comes to cloud-based faxing. One option worth considering is FaxSIPit, which can delivers HTTPS faxing encryption and help businesses eliminate their analog faxing infrastructure by helping firms move it to the cloud.

Cloud-based faxing offers many benefits over analog fax technology, including reduced cost, the ability to send and receive faxes from smartphones, optical character recognition, and automatic document routing via complex business logic.

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